FREQUENTLY ASKED QUESTIONSHOW IS MY PURCHASE SHIPPED?
Manny's Place food items ship via UPS air 2nd Day business.
HOW IS THE PRODUCT PACKAGED?
Manny's Place products are shipped flash frozen, vacuum packaged, then placed in a polystyrene container with 5 lb of dry ice to hold them up to two days.
WHAT IF I AM NOT HOME WHEN THE PACKAGE ARRIVES?
UPS will leave your package if no one is home. The order will be left in a secure location at the address for the recipient. Manny's Place is not responsible if the person receiving the order is not home. MAKE SURE YOU LET PEOPLE KNOW!
HOW DO I DISPOSE OF THE DRY ICE AFTER THE PACKAGE ARRIVES?
Your product is shipped with dry ice to maintain a low temperature and preserve quality and freshness. The dry ice is solid carbon dioxide (CO2) and will evaporate quickly. The dry ice may in fact evaporate during transit to you. If some remains, the dry ice can be disposed of by placing the polystyrene container outside or in a WELL ventilated area to allow complete evaporation.
Safety Note and Precaution: Dry ice is extremely cold and may cause burns if handled without gloves. Also, it can damage your sink or other porcelain utilities. DO NOT DISPOSE OF IN PORCELAIN UTILITIES.
WHAT GUARANTEE DO I HAVE THAT MY ORDER WILL ARRIVE FRESH/FROZEN?
We ship with 5 lb of dry ice to maintain a two-day transit period. Your product will arrive with little or no dry ice. If the product is thawed and still semi cool to the touch, remove from the cooler and store in the freezer.
HOW LONG ARE YOUR PRODUCTS GOOD FOR?
Products are shipped frozen. They generally will be good for 6 months if kept in the air-tight package and remain frozen.
ARE THE PRODUCTS FULLY COOKED?
Most of our products are partially cooked.. (See Cooking Information for more details.)
DO YOU USE FRESH OR PASTEURIZED CRAB MEAT?
At Manny's Place we use fresh or pasteurized crab meat, depending on market availability